Frequently asked questions

Out The Blú Beauty Bar operates as an appointment-only curated studio. All services must be reserved in advance. Preferred Booking Method (Fastest & Most Accurate) We strongly recommend booking online through our official booking system. To reserve your appointment: Click “Book Now.” Select your desired service from the drop-down menu. Submit the required deposit or full prepayment (if applicable). Your appointment is confirmed only after payment is received. Online booking allows you to: • View real-time availability • Receive automatic confirmations and reminders • Manage rescheduling yourself • Join the waitlist if your preferred time is unavailable Phone Reservations (Limited Availability) We may accept appointments by phone only when administrative support is available. Phone reservations require: • A valid credit or debit card on file • Full card details provided at time of booking • Government-issued ID presented at the appointment • Cardholder must be present • ID must match the card used For manually entered card transactions or higher-value services, we reserve the right to verify identity and retain payment authorization documentation for fraud protection. If phone support is unavailable, guests will be directed to book online. WAITLIST POLICY If your preferred time is not available, you may join the waitlist through our booking system. Please understand: • Joining the waitlist does NOT guarantee an appointment. • You will be notified if a cancellation opens. • If no cancellation occurs, you may not receive further contact. • We may also notify waitlisted guests when future availability opens. The waitlist is simply a courtesy notification system — not a confirmed reservation. IMPORTANT NOTES Out The Blú Beauty Bar is not a walk-in studio. We do not accept same-day in-person requests without prior booking. We reserve the right to cancel or modify reservations that: • Are booked incorrectly • Appear fraudulent • Do not meet service eligibility requirements • Violate our salon policies If you are unsure which service to select, please review service descriptions carefully before booking. Booking the incorrect service may result in rescheduling. For general inquiries (not booking requests), you may email: support@outtheblubeautybar.com

A consultation is not just a conversation — it’s a professional assessment that protects both you and your stylist. At Out The Blú Beauty Bar, consultations ensure that: • Your hair and scalp are properly evaluated • Your goals are realistic and achievable • You are matched with the correct 3, 5, or 7-Course Blú Experience • Service timing and pricing are clearly understood • Any prep requirements are communicated in advance • We determine whether we are the right fit for one another This eliminates surprises, rushed decisions, and service-day confusion. What Happens During a Consultation? Your stylist will: • Analyze your current hair condition • Assess density, porosity, damage level, and previous chemical history • Review your lifestyle, maintenance habits, and at-home routine • Discuss realistic outcomes (especially for color, extensions, relaxers, and loc services) • Determine if corrective work is required • Provide a personalized service plan You will leave with clarity — not guesswork. When Is a Consultation Required? Consultations are required for: • All new clients • Color or chemical services • Extensions or wig installs • Loc starts or major transformations • Corrective services • Clients new to our 3/5/7 Course structure Returning maintenance clients may not require a new consultation unless their hair condition has changed significantly. Why We Require It Not every style seen online is achievable on every hair type. Not every service is safe for every scalp. Not every client is aligned with our structured booking system. Consultations help: • Protect the integrity of your hair • Protect the safety of your scalp • Protect the time reserved in our appointment-only schedule • Ensure service eligibility (especially for internal referral or companion add-on bookings) It also allows us to determine whether we are the right professional fit. We believe in mutual alignment — not forced services. Important Note Booking a service without a required consultation may result in: • Rescheduling • Service modification • Forfeited deposits Consultations create confidence — not confusion. We do not rush transformation. We build it strategically.

If you’re unsure what to book, planning a major change, or new to our salon — a consultation is required. At Out The Blú Beauty Bar, consultations are structured strategy sessions — not casual conversations. We assess: • Hair condition and history • Scalp health • Lifestyle and maintenance habits • Realistic outcomes for your desired look • Service tier recommendation (3, 5, or 7-Course Experience) • Timing, investment, and maintenance expectations This ensures clarity before you reserve a full appointment. ⸻ CONSULTATION DETAILS We offer one structured consultation option: In-Person Strategy Consultation – $75 • Required for extensions, chemical services, color transformations, and major changes • Required for all new clients booking advanced services • Highly recommended if you are unsure what to book Consultations are appointment-only and must be scheduled online. ⸻ DOES THE CONSULTATION FEE GO TOWARD MY SERVICE? Yes — with conditions. • If you book your service within 24 hours of your consultation, the $75 will be applied toward that service. • If you do not book within 24 hours, the consultation fee is retained as payment for time and expertise. • Consultation fees are non-refundable and do not transfer to future appointments beyond the 24-hour window. The consultation is a professional service — not a placeholder. ⸻ WHEN A CONSULTATION MAY NOT BE REQUIRED Returning clients booking routine maintenance services typically do not need a new consultation unless: • Hair condition has changed significantly • You are switching service categories • You are requesting corrective work ⸻ WHY WE STRUCTURED IT THIS WAY Our salon operates on an appointment-only, high-intent booking model. Consultations protect: • Your investment • Our reserved schedule • Service timing accuracy • Realistic expectations We do not guess. We do not overpromise. We plan strategically.

LOCATION & SERVICE EXPERIENCE As we prepare for our new permanent location, Out The Blú Beauty Bar currently operates as an appointment-only, hosted salon experience within the North Kansas City / Gladstone area. We are not a walk-in storefront at this time. All appointments must be booked and secured online in advance. Once your appointment is confirmed, you will receive the full service location details along with your confirmation. To maintain privacy, professionalism, and a seamless guest experience, location details are only provided after: • Your appointment is properly booked through our system • All required forms and agreements are completed • Your retainer or payment has been received CURRENT SERVICE MODEL We are currently operating through a pop-up and hosted salon partnership as we transition into our next permanent home. Service locations may vary based on scheduling and availability. All guests will receive accurate and updated location details prior to their appointment. AREAS WE SERVE We proudly serve clients throughout: • Gladstone • North Kansas City • Liberty • Platte Woods • Parkville • Surrounding Northland communities IMPORTANT • We do not accept walk-ins or same-day in-person requests • All services are private, scheduled, and curated • Appointments not secured through our system will not receive location access We look forward to welcoming you and providing a structured, elevated salon experience. — Out The Blú Beauty Bar

APPOINTMENT POLICY Out The Blú Beauty Bar operates strictly by appointment only. We do not accept walk-ins, in-person requests, or same-day arrivals without a confirmed and secured reservation. Our service location is private and disclosed only after booking is completed. SAME-DAY & LAST-MINUTE APPOINTMENTS If you are seeking a same-day appointment: • You must book online if availability is shown • Or join the waitlist/standby list through our system We no longer accept phone calls or manual requests for scheduling. Standby and waitlist requests do not guarantee an appointment. If availability opens, guests will be notified through the system. PAYMENT REQUIREMENTS • Appointments booked within 48 hours require full prepayment • Appointments are not confirmed until payment and required forms are completed RECURRING CLIENTS For recurring clients, missed appointments or late cancellations may result in: • Removal from recurring status • Requirement of full prepayment for future bookings IMPORTANT We strongly recommend booking in advance to secure your preferred date and time, as availability is limited and reserved specifically for confirmed guests.

We are located in a popular shopping plaza with ample free parking available.

Appointments are scheduled exclusively through our online booking system. To book: • Click “Book Now” • Select your desired service, date, and time • Complete all required client forms and salon agreements • Submit your retainer or full payment Your appointment is not confirmed until all steps are completed. Once confirmed, you will receive your appointment details, including the service location. If your preferred time is unavailable, you may join the waitlist through the booking system and will be notified if a spot opens.

Each guest must have their own individual client profile. To schedule multiple appointments: Log into your account. Book each service under the name of the person receiving the service. Complete payment requirements for each reservation. Confirm all appointment times before checkout. We do not allow multiple guests booked under one name. Every person receiving a service must have: • Their own profile • Their own signed agreement to salon policies • A valid payment method on file This protects scheduling accuracy, liability, and communication. Booking Parent + Child / Companion Services If you are booking for a family member or companion: • Both services must be booked separately • Appointments must be scheduled back-to-back or within the same reserved time block • Companion services are only available for existing clients or approved internal referrals Companion services are not open to the general public and must follow recurring booking requirements when applicable. Recurring Appointments If you are part of our recurring schedule: • All appointments are automatically generated • A valid card must remain on file • Missed appointments may result in automatic charges • Repeated missed payments will remove recurring privileges Recurring clients must maintain compliance to keep their reserved time block. If you’re unsure how to book multiple appointments correctly, please contact us before scheduling to avoid cancellations or forfeited deposits.

CHEMICAL & COLOR SERVICES Color and chemical services are considered core services, not full styling experiences. A basic finish (blow-dry or mold) may be included depending on the service selected. However, the following are not included unless upgraded or added: • Silk press styling • Precision cutting or shaping • Advanced curl or finish work • Extension blending • Detailed or customized styling For clients seeking a complete, polished result, these elements require a higher-tier experience or separate styling selection. RECOMMENDATION For best results, we recommend booking your chemical service within one of our: 3, 5, or 7-Course BlúCareRX™ Experiences This ensures your service includes the proper: • Treatment • Scalp and hair care • Structured finishing CONSULTATIONS A consultation is required for all: • Chemical services • Extension services This allows us to properly assess your hair, set expectations, and plan your service accordingly.

Pricing is based on the experience level and what your hair requires, not just a single service. Our services are structured through the BlúCareRX™ Experience tiers: • 3-Course Experience – $185 • 5-Course Experience – $285 • 7-Course Experience – $385 Your final investment depends on: • Hair condition • Length and density • Treatments or upgrades needed • Desired finish and styling For Accurate Pricing The best way to get exact pricing is to: • Book a consultation (for color, extensions, or corrective work) • Or select your service online — pricing and details are listed there in real time Current pricing is always available on our online booking site. If you’d like a more accurate estimate, we’d need to assess your hair through a consultation — either virtual or in-person. That ensures there are no surprises at checkout. We do not provide quotes via social media DM without a consultation.

Out The Blú Beauty Bar operates by appointment only with limited, reserved service days. Service Days: Online Booking Availablility In Real-Time At this time we are closed on Sunday and Mondays, and do not offer client appointments on Wednesday or Friday at this time. Important • Hours may vary based on service type and availability • All appointments must be booked and secured online in advance • Walk-ins and same-day in-person requests are not accepted Please note: Hours may adjust seasonally and are subject to change while we prepare for our future permanent location.

That’s completely okay. If you’re unsure, we recommend starting with a consultation or selecting the service that most closely matches your goal. From there, your stylist will assess your hair and guide you through the best approach. During your appointment, we will: • Evaluate your hair and scalp condition • Confirm your desired outcome • Recommend the appropriate service and upgrades (if needed) Important Booking the correct service ensures we reserve the proper time for you. If an incorrect service is selected: • Your appointment may need to be adjusted or rescheduled • Additional time or upgrades may be required Best Option For color, extensions, or corrective services, a consultation is required before booking.

BEFORE YOUR APPOINTMENT To ensure a smooth experience, please complete the following prior to arrival: • Book your appointment online and secure it with the required retainer or full payment • Complete all client intake forms, waivers, and service agreement • Review your selected service to ensure it matches your needs • Follow any prep instructions provided in your confirmation email Please arrive on time. Late arrivals may result in a shortened service or rescheduling. DURING YOUR APPOINTMENT Your experience is structured through the BlúCareRX™ method and may include: • Consultation and hair/scalp assessment • Cleansing ritual and preparation • Treatment or therapy (if applicable) • Core service (cut, color, locs, extensions, etc.) • Finishing and styling (based on your selected tier) Our goal is to provide a private, curated, and results-driven experience. AFTER YOUR APPOINTMENT Before you leave: • Your stylist will review your results and maintenance plan • You’ll receive aftercare guidance and product recommendations • Your next appointment timing will be recommended (typically 4–6 weeks) • You’ll have the option to rebook or join a recurring schedule FOLLOW-UP After your visit, you may receive: • A service recap and aftercare email • Product recommendations • Rebooking reminders • Loyalty or referral opportunities IMPORTANT Consistency is key. Following your maintenance schedule helps: • Preserve your results • Prevent corrective services • Protect your investment

Yes. We provide professional-grade hair for all extension services to ensure quality, consistency, and the best final result. How It Works • Hair is selected and approved during your consultation • We source hair based on your desired look, texture, and longevity • The cost of hair is separate from the service unless otherwise stated Important • Hair provided through the salon is quality-controlled and guaranteed for service compatibility • If you choose to bring your own hair, it must be approved in advance • We are not responsible for the outcome of unapproved or third-party hair Hair Orders • All hair purchases are final and non-refundable once ordered • Hair must be paid for in advance before your installation appointment Best Results For the most seamless blend and long-term wear, we recommend using salon-provided hair. We prefer to not work over unknown foreign extension installs.

Yes — we offer a waitlist (cancellation list) through our booking system. How It Works • You can join the waitlist when booking online • Select your preferred service, date, and time range • If a spot becomes available, you will be notified automatically Important • Joining the waitlist does not guarantee an appointment • Appointments are offered based on availability and timing match • Waitlist openings may be first-come or system-notified, depending on availability Best Practice We recommend booking your appointment in advance and using the waitlist as a backup option.