Effective August 15, 2026

Applies to All Guests, Appointment Requests, Bookings, and Services

 

Out The Blú Beauty Bar is a curated, appointment-only hair-wellness studio operating within a private partner salon environment.

 

We are not a traditional walk-in salon or public open-floor environment.

 

By submitting an appointment request, completing payment, or receiving services, you acknowledge and agree to the policies below.

 

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1. STUDIO STRUCTURE & SERVICE ACCESS

 

Out The Blú Beauty Bar provides a private, structured service experience within a shared salon environment.

 

We are:

 

• Appointment-only

• Selectively accepting guests

• Consultation-led when professional evaluation is required

• Structured around confirmed, recurring, and priority guests

• Focused on personalized Maintenance, Restoration, and Transformation Experiences

 

Not every service is publicly available.

 

Certain services—including teen services, companion services, internal family services, and specialty enhancements—may be limited to existing client relationships or internal referrals.

 

We reserve the right to approve, modify, postpone, or decline an appointment request that does not meet the service criteria, timing requirements, preparation standards, safety requirements, or professional recommendations.

 

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2. APPOINTMENT STATUSES

 

“Requested,” “approved,” “awaiting payment,” and “confirmed” are different appointment statuses.

 

REQUESTED

 

An appointment request has been submitted for review.

 

The requested time is not guaranteed.

 

APPROVED

 

The request has been reviewed and accepted, but required payment or documentation may still be outstanding.

 

Approval alone does not secure the appointment.

 

AWAITING PAYMENT

 

The appointment remains unsecured until the required payment is successfully received.

 

CONFIRMED

 

The request has been approved, all required payment has been received, and a final confirmation has been issued.

 

An appointment is not considered secured until the guest receives final confirmation.

 

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3. ONLINE BOOKING POLICY

 

All appointments must be requested and secured through the official Out The Blú Beauty Bar booking system.

 

• All appointment requests must be submitted online.

• We do not accept direct stylist bookings.

• We do not recognize verbal, in-person, social-media, or text-message discussions as confirmed appointments.

• Booking assistance may be provided, but the appointment must still be completed through the official system.

• The booking system controls current availability.

• Staff cannot manually promise or hold an appointment time without the required payment.

 

Any appointment not properly approved, paid, and secured through the official system is not confirmed.

 

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4. CONSULTATION POLICY

 

A BlúCareRX™ Consultation® may be required for:

 

• Extensions

• Color or lightening

• Relaxers or chemical texture services

• Keratin or smoothing services

• Corrective services

• Major transformations

• Hair loss, thinning, breakage, or scalp concerns

• Services marked “Consultation Required”

• Any request requiring professional evaluation before booking

 

Consultations are professional assessment and planning appointments only unless the service description states otherwise.

 

Consultations do not include styling.

 

Booking a consultation does not guarantee approval for a future service.

 

Final recommendations are based on the guest’s history, hair and scalp condition, goals, service compatibility, maintenance commitment, and professional in-person findings.

 

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5. CONSULTATION PAYMENT

 

BlúCareRX™ Consultation® appointments must be paid in full before they are confirmed.

 

• A card saved on file does not mean payment has been processed.

• An approved request remains unsecured until full payment is received.

• A direct payment link may include a limited payment window.

• If payment is not completed within the stated window, the requested time may be released.

• Once the time is released, a new request may be required and is subject to availability.

 

When specifically offered, 50% of the base BlúCareRX™ Consultation® investment may be applied to the professionally recommended service if the guest books and completes the required booking payment before leaving the consultation.

 

The separate Blú Lookbook Preview enhancement is excluded from that credit.

 

The credit cannot be extended, restored, transferred, or applied to another service unless authorized in writing.

 

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6. RETAINERS & PREPAYMENT

 

STANDARD SERVICE BOOKINGS

 

Unless the booking page or payment instructions state otherwise:

 

• A 50% nonrefundable retainer is required to secure a service appointment.

• The retainer is applied toward the final service balance.

• The appointment is not confirmed until the required payment is received.

• A card on file alone does not secure the appointment.

 

FULL PREPAYMENT MAY BE REQUIRED WHEN:

 

• The appointment is requested within 48 hours

• The service listing requires full payment

• The guest has previously missed an appointment

• The guest has a history of late cancellations

• The guest has been removed from recurring status

• The guest has an unresolved balance

• The account has been placed on full-prepayment status

 

Guests who miss appointments may be permanently moved to full-prepayment status.

 

ACCEPTED PAYMENT METHODS

 

Accepted payment methods may include:

 

• Credit or debit card

• Afterpay, when available

• Out The Blú Beauty Bar gift cards

• Approved digital wallets

• Other payment methods displayed during checkout

 

Cash is not accepted for retainers or consultation prepayments.

 

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7. CHECKOUT FEES, TOTALS & GRATUITY

 

The advertised service price and the final checkout total may differ when an applicable tax, approved enhancement, optional gratuity, or separately disclosed checkout or card-processing fee applies.

 

Where permitted by law and applicable payment-network rules:

 

• A checkout or card-processing fee may be added and disclosed before payment is submitted.

• The guest must review the complete checkout total before authorizing payment.

• Optional gratuity, when offered, is voluntary and separate from the service price.

• No undisclosed fee will be added after payment authorization.

 

Questions about a checkout total must be raised before payment is submitted.

 

Payment processing fees deducted from the salon’s proceeds are not refundable to the guest unless the guest was separately charged that amount at checkout.

 

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8. PAYMENT-VERIFICATION & SYSTEM DELAYS

 

Payment and appointment systems may experience processing or synchronization delays.

 

If a guest reports completing payment:

 

• The guest should not submit a second payment unless instructed after verification.

• The salon will review the Square transaction history before requesting another payment.

• An appointment will not be canceled solely because one screen has not yet updated.

• The salon may request the payment date, approximate time, amount, payment method, and email used.

• Guests must never send complete card numbers, security codes, passwords, or banking credentials.

 

A payment receipt confirms the transaction. A final appointment confirmation confirms the reservation.

 

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9. ACCOUNT RESTRICTIONS

 

Accounts with missed appointments, late cancellations, disputed balances, reversed payments, or unpaid balances may be subject to:

 

• Full prepayment for future appointments

• Online booking only

• A current card on file

• Loss of recurring-booking privileges

• Temporary or permanent booking restrictions

 

Accounts with unresolved balances may be placed on the Do Not Book list until the balance is resolved.

 

A card on file must remain valid. It is not required to maintain a “running balance.”

 

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10. AGE & CHILD POLICY

 

PUBLIC BOOKING

 

Publicly available services are offered to guests 14 years and older unless the service description states otherwise.

 

We do not provide general public children’s services.

 

INTERNAL FAMILY REFERRALS

 

A child under 14 may be considered only when:

 

• The parent or legal guardian is an active recurring client

• The service is approved through internal referral

• The child has an individual client profile

• Required guardian consent is completed

• The child is scheduled with or alongside the parent’s approved appointment

• The applicable recurring schedule is maintained

 

Children may not be left unattended.

 

A parent or legal guardian must remain present when required.

 

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11. COMPANION SERVICES

 

Companion services may include teen cuts, internal family cuts, or other approved companion options.

 

Companion services:

 

• Must be approved before booking

• Must be scheduled with an eligible primary guest

• Must occur during the approved appointment window

• Require an individual client profile for each person

• May require recurring status

• Are not available as standalone public bookings

 

Failure to maintain eligibility or recurring status may result in removal of companion-service privileges.

 

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12. RECURRING APPOINTMENTS

 

Recurring appointments require:

 

• A valid card on file

• Payment compliance

• Compliance with the 48-hour cancellation policy

• Timely arrival

• Compliance with service-preparation requirements

 

If a recurring appointment is missed:

 

• The authorized cancellation or no-show charge may be processed

• Recurring privileges may be revoked

• Future appointments may require full prepayment

 

Recurring appointments are not guaranteed when the account is not in good standing.

 

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13. CANCELLATIONS & NO-SHOWS

 

At least 48 hours’ notice is required to cancel or reschedule an appointment.

 

CANCELLATION WITH AT LEAST 48 HOURS’ NOTICE

 

One courtesy reschedule may be permitted when:

 

• The request is submitted at least 48 hours before the appointment

• The account is in good standing

• The service remains eligible for rescheduling

• The new appointment is selected within five business days

• The requested date is available

 

When approved, the existing retainer may be transferred one time to the rescheduled appointment.

 

Any additional reschedule requires a new retainer.

 

CANCELLATION WITH LESS THAN 48 HOURS’ NOTICE

 

A charge equal to 50% of the reserved service price may apply.

 

Any retainer already paid will be applied toward the cancellation charge. The guest will not be charged twice for the same portion of the appointment.

 

NO CALL/NO SHOW

 

A charge equal to 100% of the reserved service price may apply.

 

Additional consequences may include:

 

• Immediate removal from recurring status

• Loss of the existing payment

• Full prepayment for future appointments

• Account restriction

 

Retainers are nonrefundable.

 

Transfer eligibility is limited to the approved courtesy-reschedule terms above.

 

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14. SAME-DAY, 24-HOUR & LAST-MINUTE BOOKINGS

 

Appointments requested within 24 hours require full prepayment.

 

Last-minute appointments may be:

 

• Nonrefundable

• Nontransferable

• Ineligible for courtesy rescheduling

• Subject to immediate preparation requirements

 

A cancellation or reschedule of an appointment booked within 24 hours may result in forfeiture of the payment because labor time and availability were reserved specifically for that guest.

 

Emergencies will be reviewed individually. Reasonable supporting documentation may be requested when appropriate and lawful, but guests should not send complete medical records.

 

An exception is not guaranteed.

 

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15. THE BLÚ QUEUE™ & WAITLIST

 

THE BLÚ QUEUE™

 

The Blú Queue™ is the salon’s digital same-day and short-notice availability system.

 

It is not:

 

• A physical line

• A walk-in system

• A guaranteed appointment

 

Queue opportunities may require immediate confirmation, preparation, and full payment.

 

WAITLIST

 

The booking-system waitlist is used for future cancellations or openings.

 

The waitlist and The Blú Queue™ are separate systems.

 

Joining either system does not guarantee an appointment.

 

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16. LATE ARRIVAL POLICY

 

The grace period is five minutes.

 

After five minutes:

 

• The service time may be reduced.

• The full reserved service price remains due.

• Service components may be omitted if insufficient time remains.

• No service extension is guaranteed.

• The appointment may need to be rebooked if the service cannot be completed safely.

 

If insufficient time remains to perform the service:

 

• The appointment may be treated as a late cancellation.

• The existing payment may be forfeited.

• A new appointment and payment may be required.

 

We will not rush a service or compromise safety, quality, or hair integrity to accommodate a late arrival.

 

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17. SERVICE MODIFICATIONS & DECLINED SERVICES

 

Reserved time equals reserved pricing.

 

If a guest voluntarily declines part of the booked service after arriving:

 

• The full reserved service price may still apply.

• Unused time cannot automatically be exchanged for another service.

• Same-day substitutions are not guaranteed.

 

The Haircare Professional may modify, postpone, or decline a service due to:

 

• Hair integrity

• Scalp condition

• Chemical or service incompatibility

• Safety concerns

• Undisclosed relevant history

• Insufficient preparation

• Insufficient appointment time

• A concern requiring medical evaluation

 

If the Haircare Professional modifies the service, any price adjustment is determined by the salon based on the work, time, products, and services actually reserved or performed.

 

No refunds are issued for completed services.

 

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18. HAIR PREPARATION REQUIREMENTS

 

Guests must follow the preparation instructions provided for their specific service.

 

Unless instructed otherwise, guests may be required to arrive:

 

• Fully detangled

• Free of unbooked takedowns

• Free of excessive buildup

• With their hair dry, loose, and accessible

• Without unapproved extensions, wigs, braids, or protective styles

 

Additional preparation charges may apply.

 

Examples include:

 

• Takedown — starting at $20

• Detangling — starting at $15–$40

• Additional cleansing, drying, or preparation — based on time and product required

 

Current charges are determined by the service menu and the work required.

 

Unexpected preparation needs may shorten, modify, reschedule, or prevent completion of the booked service.

 

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19. HAIR DROP-OFF & EXTENSION PREPARATION

 

Hair drop-off may be required for services involving:

 

• Custom units

• Wigs

• Extensions

• Color matching

• Customization

• Advance preparation

 

When required:

 

• Hair must be dropped off at least 48–72 hours before the appointment.

• Hair must be clean, unused, properly packaged, and approved for the service.

• Each package must be labeled with the guest’s name and service date.

• Drop-offs are accepted by appointment or during designated hours only.

• Unannounced drop-offs are not accepted.

 

Additional preparation, cleaning, coloring, customization, repair, or adjustment may result in additional fees.

 

Failure to complete the required drop-off may result in modification, rescheduling, or cancellation of the appointment.

 

The original reserved time remains subject to the cancellation policy.

 

Out The Blú Beauty Bar is not responsible for the performance, quality, longevity, or final outcome of unapproved third-party hair.

 

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20. HEALTH, SCALP & SANITATION POLICY

 

Out The Blú Beauty Bar does not diagnose or medically treat hair-loss or scalp conditions.

 

A service may be postponed or declined when the guest presents with:

 

• Suspected contagious scalp conditions

• Head lice

• Open, bleeding, draining, or significantly irritated areas

• Active infection

• A condition that prevents the service from being performed safely

• Relevant health or medication information that creates a service contraindication

 

Guests must disclose information relevant to the requested service, including reactions, allergies, recent chemical services, scalp concerns, and professional medical instructions affecting salon care.

 

Guests experiencing contagious or flu-like symptoms must contact the salon before arriving.

 

If a service cannot proceed because a relevant condition or contraindication was not disclosed, the existing payment may be forfeited.

 

When medical evaluation is appropriate, the guest may be referred to a licensed healthcare professional before salon services resume.

 

Do not send complete medical records. Share only information relevant to the requested salon service.

 

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21. MEDIA, CONSULTATION PHOTOGRAPHY & PRIVACY

 

Photographs may be taken for:

 

• Client records

• Service planning

• Consultation documentation

• BlúCareRX™ Protocol documentation

• Lookbook development

• Before-and-after service comparison

 

Record and consultation photography is not automatically approved for public marketing.

 

Marketing, advertising, portfolio, social-media, or promotional use requires the guest’s consent or applicable signed media authorization.

 

Guests may decline marketing use without affecting their eligibility for salon services.

 

Unauthorized recording is prohibited during:

 

• Shampoo services

• Chemical services

• Private consultations

• Services involving another guest

• Any procedure where recording interferes with safety, privacy, or service quality

 

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22. STUDIO ENVIRONMENT

 

Only guests receiving services may remain in the studio unless an approved exception applies.

 

Approved exceptions may include:

 

• A parent or guardian required for a minor

• A disability-related support person

• An approved caregiver

• Another person specifically authorized by the salon

 

Additional guests, visitors, and unapproved companions are not permitted.

 

Service animals are welcomed as required by applicable law.

 

Emotional-support, comfort, therapy, or companion animals that do not qualify as service animals under applicable law are not permitted.

 

When the need for a service animal is not obvious, staff may ask only:

 

• Is the animal required because of a disability?

• What work or task has the animal been trained to perform?

 

The salon will not request certification or inquire about the guest’s diagnosis.

 

A service animal must remain under the handler’s control and may be removed if it is not housebroken or remains out of control after the handler has been given an opportunity to correct the behavior.

 

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23. RETAIL & PRODUCT POLICY

 

• Services, retainers, consultation payments, and cancellation charges are nonrefundable except where required by law or expressly stated otherwise.

• Opened or used retail products cannot be returned.

• Unopened retail products may be eligible for exchange within seven days with proof of purchase.

• Customized, special-order, prescription-based, clearance, or final-sale products are not returnable.

• Gift cards are subject to their published terms and applicable law.

 

Product results vary according to proper use, consistency, hair condition, service history, environment, and maintenance.

 

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24. POLICY ACKNOWLEDGMENT

 

By submitting an appointment request, completing payment, or receiving services, the guest acknowledges that:

 

• They reviewed the applicable service description.

• They understand the payment required to secure the appointment.

• They understand that approval and confirmation are different statuses.

• They agree to follow preparation and arrival instructions.

• They authorize applicable charges only as disclosed and agreed during booking or checkout.

• They understand that professional recommendations may differ from the service originally requested.

• They agree to the cancellation, rescheduling, late-arrival, health, and service-modification policies.

 

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FINAL STATEMENT

 

Out The Blú Beauty Bar operates with structure, professionalism, safety, and respect.

 

These policies protect:

 

• The guest’s time

• Reserved professional time

• Our artistry

• Hair and scalp integrity

• The quality of the salon experience

• Fair access to limited appointments

 

If these policies do not align with a guest’s expectations, Out The Blú Beauty Bar may not be the appropriate service provider—and that is respected.