Out The Blú Beauty Bar is a private luxury environment designed for relaxation, rejuvenation, and professional service delivery.

• Guests Only: We kindly ask that only those receiving services remain in the service area. Due to limited space, additional guests or children not receiving services are not permitted in the salon during appointments.

• Minors Receiving Services:

   

  • Ages 13+ may book services with written Jane-John Doe guardian consent.

  • Ages 16+ may attend solo with guardian consent on file.

  • We do not gear our services to children under 13; however, if permitted under our family benefits referral. No children under 13 may be left unattended in the salon at any time.

   

• Client Safety First: Our team reserves the right to refuse service to any guest who violates safety or policy protocols.

All appointments require a nonrefundable deposit or full prepayment to secure your time slot.

• Deposits are applied to your final balance at checkout

• Missed appointments, last-minute changes, or services declined at the appointment are not eligible for refunds

• Remaining balances are due in full on the day of service

• ​Appointments are confirmed only after your non-refundable deposit is submitted.

• Deposit Requirements: A 50% deposit is due at the time of booking unless otherwise noted.

• Payment methods accepted: credit/debit cards, Afterpay, gift cards, and select digital wallets. We do not accept cash payments for deposits.

48-Hour Cancellation Policy

To respect the time of our stylists and other clients, we require at least 48 hours’ notice to cancel or reschedule. Cancellations or changes made with less than 48 hours’ notice will result in:

• 50% charge of the scheduled service total

• 100% charge for “No Call / No Show

• Prepaid deposits are nonrefundable and will not be transferred

• We reserve the right to enforce cancellation penalties for repeat violations or last-minute changes.

Late Arrivals:

• Arrivals beyond 10 minutes may be considered late.

• 15+ minutes late may result in service adjustment, rescheduling, or forfeited deposit.

• No Call/No Show: Immediate dismissal from booking privileges . Reinstatement is not guaranteed.

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🚫 Right to Refuse Service

We reserve the right to refuse service to any client who:

• Arrives more than 15 minutes late

• Demonstrates disrespectful or aggressive behavior

• Fails to follow policies after repeated reminders

• Refuses to pay or disputes known charges

• Consultations are required for all new clients and select services (wigs, color, loc starts, extensions).

• Virtual Consults are available Tuesdays and Thursdays between 4:30–6:30 PM.

• You’ll receive:

   

  • A personalized service plan

  • Style prep instructions

  • Payment link or invoice

   

• Pre-Appointment Prep: All prep must be completed in full to avoid delays or added fees.

• Come Prepared: Hair must be fully detangled and free of braids, glue, or buildup unless otherwise booked.

• Takedown Fee: $20+ depending on style complexity.

• Detangling Fee: $15–$40 based on time and texture.

• Dry Time: Styles requiring extra dry time (twist-outs, rod sets) may need additional drying under the hooded dryer or may require a release form if leaving damp.

• Physical Walk-ins are not permitted without contacting the store prior and only welcomed based on availability but not guaranteed.

• Waitlist: You may request to be added if your preferred time is booked.

• Standby: Cancellations will be offered in the order of the list.

• Priority Booking is reserved for:

• Members

• Returning clients

• Loyalty tier guests

We do not offer split-service pricing or à la carte discounts. Our pricing reflects the full value of the appointment reserved.

If you choose to decline part of your service (e.g., skip the style or treatment), you will still be responsible for the full price.

The same way a Big Mac still costs the same with or without the sauce — your reserved time and service value remain.

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Only the stylist may recommend modifying or canceling a service on the spot for safety reasons, such as:

• Hair loss or breakage

• Scalp injury

• Health conditions that would make the service unsafe

• If a client changes their mind on-site without a safety concern, payment is still required in full.

• Come Prepared: Hair must be fully detangled and free of braids, glue, or buildup unless otherwise booked.

• Takedown Fee: $20+ depending on style complexity.

• Detangling Fee: $15–$40 based on time and texture.

• Dry Time: Styles requiring extra dry time (twist-outs, rod sets) may need additional drying under the hooded dryer or may require a release form if leaving damp.

• Phone Use is permitted during service unless it interferes with time or safety.

• No Video Recording during shampoo, color, or styling without permission.

• Photos may be taken by your stylist for marketing purposes.

• By booking, you agree to our media release clause unless you opt out in writing.

• We Guarantee the quality of our work with proper at-home care.

• Complimentary Fixes must be requested within 72 hours of your appointment.

• No Refunds: We do not issue refunds on services, deposits, or custom orders.

• Retail Products may be exchanged if unopened and within 7 days.