Effective February 1, 2023

Applies to All Guests & Bookings

 

Out The Blú Beauty Bar operates as a curated, appointment-only studio experience.

We are not a traditional walk-in salon and we do not operate as a public open-floor environment.

 

By booking an appointment, you agree to the policies outlined below.

 

 

1. STUDIO STRUCTURE & SERVICE ACCESS

 

Out The Blú Beauty Bar is a private service experience operating within a shared salon environment.

 

We are:

 

• Appointment-only

• Selectively accepting clients

• Structured around recurring and priority guests

 

Not all services are open to the public.

 

Certain services (teen cuts, companion cuts, specialty add-ons) are available by internal referral or existing client relationship only.

 

We reserve the right to decline any booking that does not meet service criteria.

 

 

 

2. AGE & CHILD POLICY

 

Public Booking Policy:

 

• Services are available to guests 14 years and older.

• We do not offer general public children’s services.

 

Internal Family Referral Policy:

 

Children under 14 may be serviced only if:

 

• The parent/guardian is an active recurring client

• The child is booked during the parent’s appointment time

• Both have individual client profiles

• Both are on recurring schedules (where applicable)

 

Children may not be left unattended in the salon.

 

 

 

3. COMPANION ADD-ON SERVICES

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Companion services (example: teen barber cut, internal family cut, etc.) are:

 

• Only available when booked alongside a primary guest

• Must be scheduled at the same appointment time

• Must maintain recurring status

• Not available as standalone public bookings

 

Failure to maintain recurring schedule may result in removal of companion privileges.

 

 

 

4A. DEPOSITS & PREPAYMENT

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Standard Booking:

 

• A 50% nonrefundable retainer is required to secure all appointments

• The retainer is applied toward the final balance

• Appointments are not confirmed until payment is received

 

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Full Prepayment Required If:

 

• Appointment is booked within 48 hours

• Client has previously missed an appointment

• Client has been removed from recurring status

• Client does not maintain an active card on file

 

Clients who miss appointments may be permanently moved to full-prepayment status.

 

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Accepted Payments

 

• Credit/Debit Card

• Afterpay

• Gift Cards

• Select Digital Wallets

 

Cash is not accepted for retainers.

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4B.BOOKING POLICY

 

 

To maintain accuracy, efficiency, and proper scheduling, all appointments must be booked through our official system.

 

• All bookings must be completed online through our booking site

• We no longer accept manual, in-person, or direct stylist bookings

• Clients may be assisted with booking, but appointments must still be finalized through the system

 

Payment Requirements:

• A valid card on file or retainer is required to secure all appointments

• Appointments are not confirmed until payment requirements are completed

 

Important:

Any appointment not secured through the booking system is not considered confirmed.

 

 

 

To ensure accuracy, efficiency, and a seamless scheduling experience, all appointments must be secured through our official booking system.

 

• All appointments must be booked online through our booking site

• We no longer accept manual, in-person, or direct stylist bookings

• Booking assistance is available, however all appointments must still be completed and confirmed through the system

 

 

4C. Payment Requirements

 

 

• A valid card on file or retainer is required to secure all appointments

• Appointments are not confirmed until payment requirements have been completed

 

 

Important

 

Any appointment not properly secured through the booking system will not be recognized as confirmed

 

 

 

 

4D. ACCOUNT RESTRICTIONS

 

 

To maintain consistency and protect reserved time, accounts with a history of missed appointments, late cancellations, or unpaid balances will be subject to the following:

 

• 100% payment required upfront for all future bookings

• Online booking only (no exceptions)

• A valid card on file must be maintained

 

Accounts with unresolved balances may be placed on a Do Not Book list until the balance has been paid in full.

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5. RECURRING APPOINTMENT POLICY

 

Recurring appointments require:

 

• Active card on file (must be active and keep a running balance)

• Payment compliance

• 48-hour cancellation adherence

 

If a recurring appointment is missed:

 

• The card on file will be charged

• Recurring privileges may be revoked

• Future bookings may require full prepayment

 

Recurring clients must cancel 48 hours prior to avoid penalty.

 

 

 

6A. CANCELLATIONS & NO-SHOWS

 

We require 48 hours’ notice.

 

Less than 48 hours:

 

• 50% service charge

 

No Call / No Show:

 

• 100% charge

• Immediate removal from recurring schedule

• Future bookings require full prepayment

 

Deposits are nonrefundable and nontransferable.

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6B. POLICY FOR SAME-DAY & 24-HOUR BOOKING

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• Appointments booked within 24 hours require full prepayment and are non-refundable and non-transferable.

• Due to reserved labor time and limited availability, cancellations or reschedules for appointments booked within 24 hours will result in forfeiture of payment.

• Medical emergencies must be documented and verified.

• We encourage guests to book in advance or enroll in recurring appointments to avoid these restrictions.

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6C. HAIR DROP-OFF & PREPARATION POLICY

 

 

Hair drop-offs are required for all services involving custom units, extensions, or prep work.

 

• Hair must be dropped off at least 48–72 hours prior to your scheduled appointment

• Hair must be clean, unused, and properly packaged at time of drop-off

• Any hair requiring additional preparation (washing, customization, adjustments) may result in additional service fees

 

Drop-Off Guidelines:

• Drop-offs are by appointment or during designated hours only

• We do not accept unannounced drop-offs

• All hair must be labeled with the client’s name and service date

 

Late Drop-Offs:

• Failure to drop hair off within the required timeframe may result in appointment cancellation or rescheduling

• The reserved time remains subject to the cancellation policy

 

Important:

We are not responsible for the outcome of unapproved or third-party hair that has not been properly reviewed prior to service.

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7. LATE ARRIVAL POLICY (STRICT)

 

Grace Period: 5 Minutes

 

After 5 minutes:

 

• Service time will be reduced

• Full service pricing remains

 

If insufficient time remains:

 

• The unfinished portion must be rebooked

• Deposit is forfeited

• No service extensions will be granted

 

We will not rush services to compensate for late arrivals.

 

 

 

8. SERVICE MODIFICATIONS & DECLINED SERVICES

 

Reserved time equals reserved pricing.

 

If a guest declines part of a service at the appointment:

 

• Full service price still applies

 

Service modifications may only occur if recommended by the stylist for:

 

• Safety

• Hair integrity

• Scalp condition

• Medical concerns

 

No refunds are issued for completed services.

 

 

 

9. HAIR PREPARATION REQUIREMENTS

 

Guests must arrive:

 

• Fully detangled

• Free of unbooked takedowns

• Free of excessive buildup

 

Additional Fees:

 

• Takedown: $20+

• Detangling: $15–$40

• Extended dry time services may require hooded drying or signed release

 

 

 

10. HEALTH & SANITATION POLICY

 

We do not service:

 

• Contagious scalp conditions

• Head lice

• Open sores

• Undisclosed medical conditions affecting service safety

 

Deposits are forfeited if service is declined due to health concerns not disclosed in advance.

 

Guests experiencing flu-like symptoms must reschedule.

 

 

 

11. MEDIA & PRIVACY

 

Photos may be taken for marketing unless written opt-out is provided prior to service.

 

No unauthorized video recording during chemical or shampoo services.

 

 

 

12. STUDIO ENVIRONMENT POLICY

 

• Only guests receiving services may remain in the studio

• No additional guests permitted

• Service animals allowed per ADA

• No emotional support animals

 

 

 

13. RETAIL & PRODUCT POLICY

 

• No refunds on services or deposits

• Retail exchanges allowed within 7 days if unopened

 

 

 

FINAL STATEMENT

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Out The Blú Beauty Bar operates on structure, professionalism, and respect.

 

Our policies protect:

 

• Your time

• Our artistry

• The integrity of our experience

 

If these policies do not align with your expectations, we may not be the right fit — and that is perfectly okay.