About the Role
Own the relationship after the appointment. This role manages rebooking outreach, satisfaction follow-up, review requests, referral communication, loyalty touchpoints and membership support so clients stay connected to their recommended maintenance rhythm.
Requirements
Strong follow-up habits and the ability to manage time-based client communication consistently.
Comfort discussing rebooking cadence, loyalty benefits, referrals and membership options without high-pressure selling.
Ability to recognize when a client needs personal follow-up versus an automated message.
Accurate CRM notes and disciplined tracking of communication history.
Excellent tone judgment for service recovery, lapsed-client outreach and VIP communication.
About the Company
Out The Blú Beauty Bar® is a hair-wellness salon serving the Kansas City Northland from Gladstone, Missouri. Our client experience is built around Maintenance, Restoration and Transformation, with strong consultation, education, follow-up and healthy-hair support at every stage of the relationship.